For Sammy Anne’s – Please check regularly for updates.
All of us have been affected by the coronavirus (COVID-19) pandemic. We hope you are staying safe in these uncertain times, we are here to reassure you that Sammy Anne’s is adapting to the ongoing situation as best as we can to make Sammy Anne’s as safe as possible.
We have missed being able to offer you the treatments that we know you love, and we are looking forward to seeing you again as soon as possible.
Our priority is to keep you as safe as possible, and prior to re-opening the salon we have implemented several changes which we would like to make you aware of. During the time the salon has been closed, we have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. We have since made changes to the way we usually operate that you will notice when you next visit.
If any of our staff feel ill or have symptoms of COVlD-19, they will self-isolate immediately and not come into the salon. This may mean that we must cancel your appointment at short notice. we appreciate that this may be inconvenient, but it is done entirely for your own safety. If your appointment is cancelled, you will be able to re-book again for the next available appointment that suits you.
If you or anyone you live with feel ill or display any symptoms of COVlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. We have amended our booking terms and conditions and you will not be charged for any appointments missed due to COVID-19. You will not lose your deposit or voucher, so please re-book after appropriate isolation time. We also have a COVlD-19 consultation form that MUST be completed and signed before coming into the salon.
Visiting the Salon
For your safety and to maintain social distancing, we ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving. Please wait outside (2 metre distance from door) until one of the therapists lets you in. Pease attend your appointment alone, as the waiting area will not be available to sit in.
We have added some extra measures to make sure we are doing everything possible to make Sammy Anne’s as safe as possible.
You will have access to hand sanitiser or soap and water to wash your hands as soon as you enter the salon. We will be asking you to use this when you enter and when you leave the salon.
Temperature gun – we will checking our own temperature and our customers temperature when they arrive if our/your temperature is 38°C or above we will not to be able to carry out treatments and will re arrange to a later date – this is for your safety and our own.
We will be asking clients to wear a face covering for/during their appointment/treatment when face up, please feel free to bring your own mask/covering (you can get excellent reusable ones which will help save the environment!), or we can provide a disposable or reusable mask (you can take home with you) – an additional £2 charge for disposable and £3 for reusable will be added to your treatment if you choose to use our masks. Our reusable face coverings are comfortable and light enough so they don’t make you feel claustrophobic but with that added extra layer of protection.
Please do not be surprised or upset (or scared, we may look ridiculous!) our staff will be using personal protective equipment (PPE) during your visit and during your treatment. This may include facemasks / face visors / goggles where appropriate.
We have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client and a deep clean will also be carried out at the end of each day.
We will no longer be offering infused water due to the risks involved, we will however have a sealed bottle water for you to have during your treatment or please feel free to bring your own. (Again, we want to do our bit for the environment, so please bring your own if you can!)
We have replaced our fabric tub chairs with wipeable chairs. The massage couches will still be lovely and snug but will be set up differently so we can disinfect thoroughly between treatments.
We have Blueair purifiers in each room which will help keep the air circulated and clean. (They are silent they will not disturb your treatment!)
We are now paper free- we will be asking you to fill out a consultation form before your appointment. Eliminating paper removes the risk of cross contamination and is better for the environment.
All tools and equipment will be disinfected or sterilised, in line with the specific manufacturers’ instructions for your safety.
Wherever possible we will utilise environmentally, friendly, single use items during a treatment which will be disposed of safely after use to protect you from cross infection.
We can confirm that the laundering of salon towels and uniforms is a priority we assure you that all salon laundry is washed at 60°C and disposable couch roll will be used where necessary.
All disposable items are bagged and safely removed from the treatment area between each client.
Using the toilet
If you want to use the toilet, please check with the therapist so we can make sure the route is clear so we can maintain social distancing.
We have implemented extra cleaning measures for the toilet. If you use the toilet there will be a poster on the wall outlining cleaning instructions. We ask that you please follow these. Our staff will also be cleaning the bathroom area after every use.
We have carried out a risk assessment on all treatments and we are confident that we can continue to provide most our treatments safely. Due to current guidelines all treatments around the face cannot be provided, this includes, waxing around the facial area, facials cannot be provided until further notice – if you have a voucher for a facial we can extend your voucher or get in touch and we can design you a new treatment for the same value.
During your treatment
Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment and at the end.
We will strive to make your treatment as safe, comfortable, and enjoyable as possible. If you have any concerns about your treatments, please let us know and we will do what we can to satisfy you.
After the treatment
We will be taking payments/making bookings in the treatment room you are in, so we can maintain social distancing from others in the shop. Once finished the treatment the therapist will open all the doors so you can leave the salon again maintaining social distancing from others. We then have lots of time between appointments to make sure we can disinfect all the treatment areas thoroughly.
The above procedures have been implemented for your safety and our team’s safety. We will continue to take advice from the Government and the NHS regarding safe practice and will amend as necessary.
Thank you for your understanding.
Owner, Sammy Anne’s Holistic Therapies